Frequently Asked Questions
Everything you need to know about your USM investment
What is the USM Haller system?
The USM Haller system is a modular furniture design based on a chrome-plated brass ball and steel tubes, allowing for infinite configurations and future reconfigurations.
Does my USM furniture arrive fully assembled?
Standard quick-ship items typically arrive fully assembled. For custom configurations or larger units, professional on-site assembly by our certified technicians may be required.
How do I maintain and clean the powder-coated steel panels?
We recommend using a soft, damp cloth with a mild, pH-neutral detergent. Avoid abrasive cleaners or sponges that could scratch the high-quality powder-coated finish.
What is your shipping policy for oversized modular units?
We use specialized white-glove delivery services for our furniture to ensure it arrives in perfect condition. Shipping costs are calculated at checkout based on volume and delivery location.
Can I expand my USM unit in the future?
Yes, the core benefit of USM is its modularity. You can purchase additional tubes, panels, and connectors at any time to expand or change the shape of your existing furniture.
What is the warranty period for USM products?
USM products are built to last a lifetime and come with a 2-year warranty covering manufacturing defects and material failures under normal use.